$30 per month, per computer. Keegoid LLC provides remote help with everyday Windows, Mac and Linux computer issues, questions, and routine maintenance. Covered support has no hourly fee.

Typical support hours: Monday–Friday, 8 a.m.–8 p.m. Pacific Time.

We do not provide on-site visits or physical repairs. Other work requires a separate quote and your approval.

Cancel anytime. We refund unused prepaid time proportionally. We may pause support while payment is overdue.

Remote access requires your permission.

Remote management and data retention

We use Level for remote support and device management. Removing your device from Level does not erase every record: uploaded library files and shared scripts or automations can remain and need separate review. Level has confirmed that identifying device names may remain in Activity audit records, which its documentation says it currently retains indefinitely.

Backups, service-end periods, and erasure limitations
Certain residual encrypted database backups may remain for up to 365 days from creation, subject to the restrictions and legal exceptions in Level’s policies. Its 60-calendar-day period for returning or deleting personal data processed on our behalf from active systems applies when Keegoid’s Level services end; it does not begin when one client leaves while our Level workspace stays active. We have no confirmed deadline or certificate for complete client-specific erasure across retained audit records, backups and downstream copies.

For details, see Level’s Terms of Service , Privacy Policy , Cancellation Policy and Activity documentation .